Provider and Office
Guidelines

1. All office visits, telemedicine, or consultations that have been completed and the patient has been seen by a provider are non-refundable.
2. Telemedicine office visits will only be offered to Fort Wayne Integrative Medicine patients due to insurance guidelines.
3. After each appointment, the patient will receive an individualized treatment plan for reference.
4. Patients must be available 30 minutes before their telemedicine or in-person appointment for the Medical Assistant to review the patient's medical history (triage). The Medical Assistant will contact the patient with 2 telephone calls and 1 email to confirm the appointment and to ensure the video conference link is properly working. If the patient is unavailable, they will forfeit their deposit and will need to reschedule their appointment.
5. Prescription refills are issued to both compounding and retail pharmacies. Patients must allow 48 hrs. (2 business days) for retail refills and 72 hrs. (3 business days) for compounding refills to process within our office. After this time frame, patients are required to contact their pharmacy before pickup to confirm the refill has been completed. Due to insurance regulations, any Primary Care patient(s) needing compounding prescriptions will be required to schedule an appointment with Dr. Veerula, under Fort Wayne Integrative Medicine.
6. A list of prescriptions, dosing, and frequency must be provided at each appointment. Any prescriptions not provided at the original appointment; the patient will need to schedule a follow-up appointment for the additional prescription(s) to be refilled.
7. Any provider communication is available only during regular business hours via email or phone. Correspondence is intended for brief questions regarding your most recent visit. Any detailed questions will require an office visit.
8. A deposit must be made at the time of scheduling for Bioidentical Hormone Pellet Therapy. Hyperbaric Oxygen Therapy and Laser liposuction require full payment upfront. Reimbursement for a scheduled Consultation is available if canceled before 72hrs. (3 business days) of appointment time. If cancelations or rescheduling occur after 72hrs. The patient will forfeit their deposit. Balance is due at the time of the appointment. Hyperbaric Oxygen Therapy cancellations or rescheduled appointments require a 72-hour (3 business days) advance notice. If this time frame is not met, there is a $50 fee, this fee also applies to missed appointments.
9. Please refer to our Bioidentical Hormone Pellet therapy (BHRT) information and pricing (see above). BHRT pellet therapy pricing may vary based on dosage. A super-bill will be provided per patient request for out-of-network insurance billing for BHRT pellet therapy insertion, follow-up lab review, or consultation.
10. Bioidentical hormone pellets will require blood work for the first two pellet insertions. Once symptoms have stabilized, bloodwork will only be required annually.
11. Interest accrues at the rate of 1% per month for any amounts remaining unpaid for more than ninety (90) days following the date of the service.
12. Fort Wayne Primary Care and Fort Wayne Integrative Medicine maintain a social media presence which can include photographs of patients, patient's families, and treatment sessions. Inclusion in the social media presence is strictly voluntary and is not endorsed or compensated. To enable Fort Wayne Primary Care and Fort Wayne Integrative Medicine to include a photo for our social media or print materials, we require a signature. I waive any right to inspect and approve the finished product or copy.
13. Fort Wayne Primary Care and Fort Wayne Integrative Medicine offer text reminders for appointments and lab work by contacting patients directly. Patient information is not shared or published.